No-Show & Rescheduling Policy

Understanding Our Appointment Policies

 

Overview

At Willow Therapy Services, we are committed to providing exceptional care to all our clients. In order to do so, we have established policies regarding appointment no-shows and late arrivals to ensure that our schedule can accommodate all clients effectively.

No-Show Policy

A “no-show” occurs when a client fails to attend a scheduled appointment without prior notice. No-shows can significantly disrupt our schedule and limit our ability to serve other clients. Therefore, the following policies are in place:

  • First No-Show: We understand that emergencies can happen. The first no-show will be noted, and a reminder of our policy will be sent.
  • Subsequent No-Shows: A fee of $50 will be charged for each subsequent no-show. This fee must be paid before scheduling any future appointments.

Late Arrival Policy

We understand that delays can occur; however, arriving late can impact the quality of your session and our ability to serve other clients promptly.

  • Arriving 1-15 Minutes Late: If you arrive within 15 minutes of your scheduled appointment time, your session will still be conducted; however, the session will end at the originally scheduled time.
  • Arriving More Than 15 Minutes Late: If you arrive more than 15 minutes late, the appointment will be considered a no-show, and a $50 fee will be applied. The session will need to be rescheduled.

Cancellations and Rescheduling

If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. This allows us to offer the appointment time to another client.

  • Cancellations with 24-Hour Notice: No fee will be charged.
  • Cancellations with Less Than 24-Hour Notice: A $25 fee will be applied.

How to Cancel or Reschedule

To cancel or reschedule your appointment, please call or email us. Our team will assist you in finding a new appointment time.

Contact Us

If you have any questions or need further clarification regarding our No-Show and Late Arrival Policy, please do not hesitate to contact us.

Thank you for your understanding and cooperation.